Client relations associate Full Time

Job Level

NV-07

As a client relations associate, you help serve, prospect for, solicit, and develop and maintain business relationships with members and clients. You provide service tailored to client needs in accordance with current strategies and practices.

You actively help develop and maintain business relationships with clients. You drive results by reviewing complex requests and promoting and selling specialized products and services that meet client needs. You balance sales objectives, sound and prudent risk management, profitability and member/client satisfaction.

You work with clients who have development potential for your sector. You analyze member/client needs, help develop and implement personalized solutions, and propose integrated service offers.

You advise and assist current and potential members and clients. You represent Desjardins and enter the organization into agreements with clients. You also have opportunities to establish and negotiate product and service terms in accordance with current standards and procedures. Interpersonal savvy is therefore essential.

General Information on the Position

Additional information

• Establish an advisory relationship by identifying current and potential needs and supporting client retention.
• Set goals and advise members and clients on the best solutions and strategies.
• Analyze and meet complex client needs, handle requests and follow up as needed.
• Collect, compile and analyze data. Prepare reports and recommendations.
• Oversee portfolios. Assess customer satisfaction and service quality, follow up and make improvements as needed.
• Monitor the industry to stay on top of the latest trends, opportunities and best practices in your field.

Other working conditions

• Workplace: on site and telework
• Schedule: You’ll need to be available to work 7 days a week, including 1 or 2 evenings a week
• Number of jobs available: 1

Qualifications

• College diploma in a related field
• A minimum of three years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered.

• For vacant positions available in Quebec, please note that knowledge of French is required.

Specific knowledge

• Independent speaker, intermediate knowledge of English (an asset)
• Independent speaker, intermediate knowledge of Spanish (an asset)

Desjardins Cross-sector skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job