Design Researcher Full Time

What is the opportunity?

Our goal is to become our industry’s leader in exceptional digital experiences. We’re putting strategy, research, design principles, and technical innovation at the centre of everything we do. But we need exceptional digital professionals to bring our process to life.  Design researchers shape the experiences we create through each of our digital products.

As a Design Researcher, you’ll work with a cross functional group of designers, product managers and developers. Embedded in a product, journey or channel, you will identify upcoming decisions that need research inputs, propose methodologies, carry out fieldwork, assess, and socialize the implications.

What will you do?

• Build relationships with key stakeholders within and outside of the design team.
• Support designers and business stakeholders in prioritizing potential research activities.
• Develop research fieldwork approaches (moderated or unmoderated) which address business and design objectives.
• Develop research activities to evaluate prototypes, improve understanding of current context, or to generate new understanding of changing user needs.
• Moderate live sessions with users and RBC people covering high-complexity or sensitive topics.
• Communicate core themes and implications from your research activities to the design team and other stakeholders.
• Design and facilitate ideation sessions and collaborative work activities.

What do you need to succeed?

Must-have

• BA/BS degree in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial),
• Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
• 3+ years of experience in research.
• Technical understanding of design research theory / design research tools.
• Working knowledge of a variety of design research methodologies.
• Experience working on cross-functional teams.

Nice-to-have

• MA/MS degree or certification in Psychology, Anthropology, Sociology, Information Studies, Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field.
• Appreciation for the potential of ‘design thinking.’
• Experience working within a large organization and within an agile environment.
• Experience contributing to the launch of a digital product.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise.
• You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader.
• You’ll be part of team that’s pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve.
• You’ll help to shape Design Research as a practice at RBC and, by example, with your peers around the globe.
  Work/life balance is important to us; you will be part of a company that values your time.

JOB SUMMARY

City:  Toronto
Address:  155 Wellington Street West
Work Hours/Week:  37.5
Work Environment:  Office
Employment Type:  Permanent
Career Level:  Experienced Hire/Professional
Pay Type:  Salaried
Required Travel (%):  0
Exempt/Non-Exempt:  N/A
People Manager:  No
Application Deadline:  02/15/2021
Platform:  Wealth Management
Req ID:  299336