Senior Scrum Master Full Time

What is the opportunity?

RBC Contact Centre Technology (CCT) is looking for a passionate, energetic and talented Senior Scrum Master to join a dynamic Agile team on a complex initiative that aligns with technical and business strategy and leverages DevOps and QA Engineering practices and tools.

What will you do?

• Facilitate a complex Agile initiatives from initiation through release, providing oversight to ensure alignment with RBC Agile/Scrum practices, including but not limited to, project kick-off, sprints, release and deployment planning
• Accountable alongside the scrum team for the achievement of release objectives and key results that meet LOB stakeholders’ needs and expectations and manage risks to delivery
• Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team
• Create and maintain the appropriate vehicles for open communication within the scrum team (e.g. tracker boards) to create a trusting and safe team environment
• Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues
• Facilitate and engage in business analysis, user experience and technical conversations across  platforms and multiple levels of influence ensuring transparency of progress and outcomes
• Provide proactive coaching to the team and recommend continuous improvement of processes to optimize team productivity, driving change and influence with an Agile mindset
• Lead the team in the implementation of QA Engineering and DevOps tools, improvements and optimization to improve time-to-market and quality

What do you need to succeed?

Must-have

• 2+ years of experience as a Scrum Master – where Scrum principles, practices and theory were diligently applied
• 5+ years of experience in software development and/or project management and/or business (system) analysis or other relevant professional experience
• 2+ years of working on medium-to-high complexity initiatives – Project / Program delivery in Agile using influence to facilitate to outcomes
• Ability to apply Agile Management Framework and Agile techniques
• Undergraduate Degree or equivalent experience
• Certified Scrum Master

Nice-to-have

• Competence in IT with a technical background
• Knowledge about DevOps and QA testing automation tools
• Financial institution and/or Contact Centre experience
• SAFe experience

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing agile team
• A world-class training program in financial services
• Opportunities to tackle challenging innovative work
• Opportunities to take on progressively greater accountabilities

JOB SUMMARY

City:  Toronto
Address:  88 Queens Quay W
Work Hours/Week:  37.5
Work Environment:  Office
Employment Type:  Permanent
Career Level:  Experienced Hire/Professional
Pay Type:  Salary + Variable Bonus
Required Travel(%):  0
Exempt/Non-Exempt:  N/A
People Manager:  No
Application Deadline:  01/24/2021
Platform:  Technology and Operations
Req ID: 317921