Senior Manager, Network Solutions Delivery Full Time

Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.

Bell Business Markets provides a vast array of communications solutions for small, medium, and large organizations. These include managed data and network solutions, digital transformation solutions, data center solution, unified communications, contact center, security solutions and integrated information and communications technology (ICT) services.

The Professional Services delivery team is the consulting arm of Bell Business Markets (BBM) responsible for the design, execution and implementation of solutions for the enterprise customer market.

The continued growth and success of this consulting team in the marketplace is directly attributed to the expertise and the professionalism of its staff, the trust and confidence of its technology partners and the unrelenting demands it places on itself in pursuit of that most important determining attribute – Customer Satisfaction. As we continue to grow, we are seeking more people with the same sense of responsibility to the customer, respect for the individual and drive for personal growth as the current team exemplifies.

Our Network Solution Professional Services delivery team has an immediate need for a Senior Manager to lead the Montreal, Quebec region.

Job Duties/ Accountabilities

• Responsible for the Network Solution Professional Services team in Montreal
• Accountable to meet revenue and margin target for the practice
• Hire, manage, mentor, train direct reports (approximately 25-30)
• Grow the Network practice
• Demonstrate strong problem-solving and analytical skills
• Business development through close collaboration with the account executives team
• Maintains relationships with key clients
• Identify key market trends and evolve the practice
• Responsible for revenue and margin forecasting
• Develop strategic partnership with external partners / vendors
• Hire contractors as required to fulfill delivery engagements
• Work with support team to assign resources to projects: manage and forecast resource utilization
• Foster a community of collaboration and contribution across the National Practice
• Identify and launch new offerings
• Actively involved in pre-sales governance and opportunities (strategy, pricing, etc.)

Qualifications/Competencies:

• 10+ years’ experience in IT with 5-7 years in a leadership role
• Bachelor or specialized college degree in Computer Science, System Engineering or another related IT program
• Solid business acumen
• Problem-solver and strategic thinker
• Thorough, organized, and process-oriented
• Ability to work collaboratively across teams and organizations
• Thrives in ambiguity and in driving influence and clarity in highly matrixed organizations
• Proven ability to track, prioritize, and drive multiple concurrent projects to success
• Meticulous and adheres to quality delivery at all times
• Strong passion and focus on delivering outstanding customer service in a constantly evolving environment
• Ability to work under pressure
• Networking solutions expertise and experience
• Ability to maintain relationship with major vendors and key players in the market
• Ability to gather and translate business requirements to service offers / proposals
• Strong Networking skills and experience with matrix organization
• Ability to gain management support and work effectively at all levels across the organization
• Excellent writing, presentation and communication skills in French and English
• Superb customer relations skills and the ability to interact with customers at all levels
• Autonomous and ability to accept responsibility with minimal supervision
• Willingness to travel occasionally within North America

Bilingualism is required (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status: Regular – Full Time
Job Location: Canada : Quebec : Montreal || Canada : Quebec : Verdun
Application Deadline: 01/22/2021