Operations Analyst Full Time

Department Overview :  

The SIES Information Unit is responsible for gathering, analyzing, and managing all entitlement and corporate action-related information of eligible securities at CDS and reporting pertinent information to CDS participants/subscribers for financial evaluation and appropriate actions.

Role Summary :

The Operations Analyst is responsible for efficient and effective managing and reporting of entitlement and mandatory corporate action-related information with a high commitment to maintaining effective and cordial relationships with external and internal business contacts.

Key Accountabilities :

●             Analyze all information pertaining to entitlement distributions and mandatory corporate action events for reporting pertinent information externally to CDS participants/subscribers and internally to various support departments.

●             Interact with Issuers/Legal Counsel, Transfer Agents/Paying Agents, and DTCC, as deemed necessary, to validate information details and clarify any legal/tax implications of all entitlement distributions and mandatory corporate action events.

●             Ensure timely and accurate information reporting and distribution processing of entitlement and mandatory corporate action events through various systems and websites.

●             Summarize and prepare Depository bulletins, where applicable, detailing all relevant information for dissemination to CDS subscribers within the established service level standard.

●             Research and respond to all related queries/requests in a tactful, courteous and professional manner within a reasonable time frame ensuring customer satisfaction and resolution.

●             Exercise good judgment to promptly resolve and/or escalate problems/discrepancies within established timelines and document clearly all occurrences and exceptions for future reference.

●             Review procedures, guidelines and internal controls and recommend changes where appropriate ensuring operational excellence, risk mitigation and customer consideration.

●             Perform additional tasks as assigned from time to time to maintain effective coordination and management of the unit.

Skills and Experience :

●             Post-secondary education in Commerce, Business Administration or Economics

●             Canadian Securities Course

●             3 years relevant experience in the financial/securities industry specifically in the Entitlement and Corporate Action operation areas

●             Thorough understanding of security entitlement/corporate action procedures and depository operations including securities issuance and cancellation as well as DTC interface

●             Excellent analytical/accounting skills to accurately determine complex entitlement payments and finalize corporate actions processes

●             Strong organizational skills, ability to plan and prioritize regular tasks and special projects through to completion meeting strict deadlines in a time sensitive environment

●             Must be detailed oriented, adaptable and flexible to any situational changes that may impact the work environment

●             Excellent written and verbal communication, ability to write clearly and concisely and effectively interacts with external agencies through maintaining cordial relationships

●             Capacity to identify potential risks and present recommendation to mitigate them

●             Tactful and diplomatic in completing work activities by demonstrating urgency and sensitivity to users’ concerns/interests

●             Intermediate knowledge of EXCEL and other PC software systems (such as Word, Powerpoint and Google G Suite, etc.)

●             Ability to identify discrepancies, exercise sound judgment and act decisively in resolving and/or escalating issues that may negatively impact the operations and company’s reputation

●             Display team spirit, honesty and respect in the workplace

●             Self-motivated and able to work with minimum supervision

●             Enjoy working in a fast-paced and varied environment