This role is the key relationship management contact for a group of investment dealers for the Registered Product Bare Trustee Services business line. The position is responsible for responding to enquiries from clients with respect to the daily administration of the client’s registered plan accounts. The role is responsible for ensuring that clients are administering their registered plan accounts in accordance with TSX Trust issued policies and procedures. The position is also responsible for determining which issues that may arise are required to be escalated to the Senior Relationship Manager – Dealer Services.
The role typically interacts with other Registered Product Bare Trustee relationship managers, as well as the Senior Relationship Manager – Dealer Services, and in some instances with the Managing Director – Dealer Services.
This role has no direct reports. This role may be located in Toronto or Vancouver as client location demands.
Key accountabilities :
Responding to daily client (Agent) queries in areas of registered plan administration, locked-in account processing, estate settlements and beneficiary designations.
Liaising with CRA and provincial pension commissions to ensure all documentation is current and meets regulatory requirements.
Working with the cash management group to ensure accurate opening, closing, and updating account information on our custody platform.
Monitor legislative requirements and updates through external sources, including the Canada Revenue Agency, provincial pension regulators, law firms, etc. Advise management of changes as they arise.
Communicating legislation and policy changes to Agents once finalized by management and GCO.
Ensuring receipt of documentation required from Agents. Including monthly AML and Terrorism Financing certificates, annual certificates of compliance, tax remittances and certificates of incumbency.
Drafting responses to audit confirmation requests.
Preparing and issuing fee invoices to clients and processing fees received.
Following up with clients regarding overdue invoice payments.
May be required to attend business entertainment events and/or conferences.
Skills and Experience:
Extensive experience in a registered plan administration role, including strong knowledge of RRSPs, RRIFs, TFSAs, RESPs and all locked-in products.
Must Have :
5 years within the Financial Services industry.
Specialized knowledge of retirement products, including: RRSPs, TFSAs, RRIFs and RESPs. Pension product knowledge is also an asset.
Strong communication skills, including writing and presentation skills.
Experienced in research and development of written communication.
Working knowledge of Google Enterprise products, Microsoft Office (Word, Excel, Power Point) and Adobe Acrobat.
Focus on following policies and procedures when completing tasks with strong attention to detail.
Nice to Have :
Completion of Canadian Securities and similar courses is preferred, but not essential.
Experience in development of corporate and client communication.
Prior experience managing strategic corporate or institutional clients.
Estate & trust experience.
Strong organizational, interpersonal and communication skills.
Ability to work with senior officers of corporations and a strong desire to develop and maintain positive client relationships.
Ability to work independently with minimal supervision.
Ability to be flexible and engage staff at all levels.
Read and analyze documents.
Ability to organize and prioritize tasks.
A good working knowledge of the securities industry and capital markets.
A willingness and ability to adapt to a changing environment and responsibilities.