In this role, you will:
Reimagine and modernize everyday banking to be simpler and more accessible to all Canadians.
Work directly with Wealthsimple leadership to define, prioritize, and deliver the vision and strategy for Cash’s banking features (think: spending, saving, and more).
Lead the planning, development, and launch for new Cash features; including but not limited to:
a) Core banking and spending features like a Cash card (physical + virtual), direct deposits, and bill payments.
b) A rewards program to incentivize clients to spend with Cash.
c) Tooling and automation to increase the efficiency of the Customer Support and Operations teams who support Cash.
d) Infrastructure investments to ensure our platform can scale to support massive demand.
Lead a cross-functional team of engineers, designers, and user researchers.
Work with product design and research to identify, design, validate, launch, and iterate simple, smart, and inspiring banking features that reflect the needs of our customers – functional, educational, emotional and otherwise.
Establish and own metrics related to client growth and adoption of Cash features (e.g. monthly spend, share of wallet, etc.).
Evaluate new and existing technology vendors who can help us realize the full Cash vision — trading off between efficacy, user experience, and cost.
Partner with marketing, brand, operations, and other engineering teams across the company to continuously launch, optimize, and scale Cash features.
Help elevate the Product Management practice at Wealthsimple and create an inclusive and supportive team culture.
We’re looking for someone who has:
Experience project managing complex vendor relationships with lots of moving parts.
A multi-year track record of building and shipping consumer products and features loved by thousands of clients customers.
A passion for talking to customers, and experience with design thinking methods (e.g. customer interviews, usability tests, and co-creation).
A shipping mentality. We don’t believe in spending forever analyzing and debating. The best way to validate something is to ship it — so let’s ship it, learn, and iterate.
Enough technical know-how to talk with engineers about architecture and technical considerations that impact product, and a desire to learn what you don’t know to help drive decision making.
A passion for financial inclusion and building products that increase access to financial freedom for everyone.
Bonus: Experience working on a challenger bank or in the payments space.
And someone who is:
Able to navigate uncertainty and ambiguity and adept at synthesizing actionable problems, insights, and requirements from raw, unstructured qualitative and quantitative data.
A thoughtful, critical thinker who follows and systematic and rigorous approach to problem solving.
Scrappy and comfortable flexing into different roles to support your team. For example:
a) Business model and business case development
b) Workflow and operational process development
c) Negotiation with external vendors, regulatory bodies, and more.
An excellent communicator that can convey complex ideas succinctly and clearly.
A naturally collaborative and empathetic leader, comfortable working with a diverse group of stakeholders across the organization, making sure every voice is heard.
Passionate about creating simple and elegant user-experiences. You can’t help but critique the UX of the apps you use.